Shipping Policy

Last updated: 25 September 2026

This Shipping Policy applies to all orders placed on this website, operated by THG GLOBAL LLC.

1. Where we deliver

We currently deliver to addresses throughout the United Kingdom (England, Scotland, Wales and Northern Ireland), including most offshore and highland areas. We are unable to deliver to BFPO addresses.

2. Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 12:00 (UK time) on a Friday, at weekends or on bank holidays are processed on the next business day.

3. Delivery times and costs

Standard tracked delivery: usually 5–10 business days after dispatch.
Delivery costs, and any free-delivery offers, are shown at checkout before you pay.

Delivery times are estimates and are not guaranteed. Occasional delays may occur due to carrier issues, peak periods, weather or other events beyond our control. If your order has not arrived within 20 business days of dispatch, please contact us and we will investigate and, where appropriate, send a replacement or issue a refund.

4. Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to update.

5. Prices, VAT and import charges

All prices are shown in pounds sterling (GBP) and include VAT where applicable. You will not be asked to pay any additional import duties or fees on delivery for standard UK orders.

6. Incorrect addresses

Please check your delivery address carefully at checkout. If you notice an error, contact us immediately. We cannot be held responsible for orders delivered to an incorrect address provided by the customer, but we will do our best to help.

7. Lost or damaged parcels

The risk of loss or damage passes to you when the goods are delivered to you or to a person you nominate. If your parcel is marked as delivered but you have not received it, or if it arrives damaged, please contact us within 14 days so we can open a claim with the carrier and resolve it for you.